Privacy Policy

Who We Are

Brampton Auto Service is an auto repair shop in Brampton, Ontario, with over 25 years of experience. We handle repairs and maintenance such as brakes, oil changes, HVAC, suspension, transmission, exhaust, engine work, diagnostics, safety inspections, and tires.

We also sell used cars, winter tires, batteries, and parts. When this policy says "we," "us," or "our," it means Brampton Auto Service. When it says "you," it means anyone who visits our website, books a service, or buys from us.

What We Collect

We only collect what we need to serve you, do the work, and stay in touch. That usually includes:

• Your name
• Your phone number
• Your email address
• Details about your vehicle (make, model, year, mileage, and plate or VIN)
• The service or repair you need, and your vehicle's service history with us
• Anything you write to us in a form, message, or email
• Billing and payment details

If you're buying a vehicle or arranging financing, we may also collect identification and the information needed to complete the sale, registration, or financing.

When you visit our website, some information is collected automatically, such as your IP address, browser type, the pages you view, and how you found us.

How We Collect It

We get your information when you:

• Call us at +1 905-455-4884
• Fill out a form or contact us through the website
• Subscribe to our newsletter
• Message us on Facebook or Instagram
• Visit us at the shop

We also use tools like Google Tag Manager to see how our website is used. These rely on cookies (more on that below).

Why We Use It

We use your information to:

• Book and confirm your appointment
• Diagnose your vehicle and carry out the repair or service
• Complete safety inspections and provide records
• Give you quotes and process payments, including debit and installment options
• Sell vehicles and handle the related paperwork
• Send promotions and offers, if you've asked for them
• Improve our services and our website
• Meet our legal, safety, and tax obligations

Vehicle Sales and Financing

If a buyer buys a used vehicle from the dealer or arranges financing, the dealer collects the information needed to complete the purchase, such as buyer identification and payment details.

When financing is involved, the dealer shares the required information with the lender or financing partner the buyer chooses. When a sale needs to be registered or a vehicle transferred, the dealer shares the information with the proper licensing authority.

Who We Share It With

We keep sharing to a minimum. Your information may go to:

• Our technicians and staff, who need the details to service your vehicle or complete your sale
• Parts suppliers, to order the parts your vehicle needs
• Financing and licensing partners, when you buy a vehicle or arrange financing
• Payment and website providers, who help us run our business
• The proper authorities, when the law or a safety requirement calls for it

Outside of these situations, we don't share your information.

Cookies and Website Tracking

Our website uses cookies, which are small files stored on your device. They help the site work properly, remember your preferences, and show us how visitors use our pages.

You can turn cookies off in your browser settings. Some parts of the site may not work as smoothly if you do.

Newsletter and Promotions

If you subscribe to our newsletter, we'll send you promotions and discounted offers. Every email has an unsubscribe link, and you can opt out any time.

You can also just tell us to take you off the list. We'll still send the messages you need about a booking or a purchase.

How We Protect Your Info

We take steps to protect your information from being lost or used improperly. We also keep it safe from people who should not see it.

No system is ever completely perfect. We take your trust very seriously. We treat your details with care every day.

How Long We Keep It

We keep your information as long as we need it. We keep your information to serve you, maintain service and sales records, and meet tax requirements.

When we no longer need your information, we securely destroy your information.

Your Privacy Rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct anything that's wrong
• Withdraw your consent to marketing at any time
• Ask us to delete your information, where we're able to

To make a request, just contact us using the details at the bottom of this page. We'll respond as quickly as we can.

Links to Other Sites

Our website and social pages may link to other sites. We're not responsible for how those sites handle your information, so it's worth reading their privacy policies too.

Children's Privacy

Our services and website are meant for adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.

Changes to This Policy

We may update this page from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll do our best to let you know.

Contact Us

Questions about your privacy or this policy? We're happy to help.